GD503 ML & Retail Spaces Project

What role might machine learning play in retail spaces?

Last spring, grad students in the Master’s in Graphic Design Program at North Carolina State University partnered with an auto parts company to explore this question. The company was particularly concerned with protecting the privacy and agency of their customers.

The project research question: How might the auto parts company leverage machine learning in their Store of the Future to produce personalized, efficient, useful consumer interactions that allay user concerns? What role might the sales team members play in supporting such positive experiences?